Warminster area manufacturer is looking for a service technician to repair and troubleshoot their products for their customers. This will be done by phone, email and in person. This is a direct hire/permanent position paying $20-22/hr.

Essential Functions:

• Required to travel to facilities to perform troubleshooting and maintenance on machines and equipment in the field. Up to 25% overnight travel may be required.

• Assists Service and other Customer Training technicians with technical questions.

• Addresses customer questions and concerns.

• Answers incoming phone calls and documents accordingly.

• Troubleshoots via phone or email professionally.

• Assist Sales personnel in all forms of systems sales, service, installs, and hospital personnel.

• Assist in training of coworkers in areas of service, repair, and preventative maintenance when designated.

• Assist the Assistant Service/ASP Manager with all assigned tasks.

• Assist all company personnel with questions and answers on a variety of subjects.

• Contact customers with preventative maintenance contracts to set up appointments.

• Dispatched for service and preventative maintenance calls.

• Addresses installation requirements and service related questions from all parties.

• Maintains and submits spreadsheets for expenses, calls, etc. in a timely manner.

• Interacts with Sales to coordinate paperwork and forms prior to installation and training.

• Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records.

• Maintain DHR files in every aspect.

• Other duties as assigned by management.

Education Required:

High School Diploma, Associate Degree, or two or more years of work experience in a related field.

Practical Experience:

Proficient in the use of a computer. Microsoft Word and Excel knowledge required.

Understanding of computer operating system, file structure, and hardware. Previous travel

experience required. Previous electromechanical experience required.