The Customer Training Field Technician employee conducts installations and training for several medical devices. This role also includes re-trainings, repairs, preventative maintenance, troubleshooting via email, phone or in-person, and provides in-factory support for any inquiry from our customer base. This is a direct-hire position paying between $25-29/hr.

Essential Functions:

·       Required to travel to facilities to perform installations, trainings, service calls, preventative maintenance, troubleshooting on machines and equipment in the field. Up to 25% overnight travel may be required.

·       Assists Service and other Customer Training technicians with technical questions and other various assignments.

·         Addresses customer questions and concerns.

·         Answers incoming phone calls and documents accordingly.

·         Troubleshoots via phone or email professionally.

·       Assist Sales personnel in all forms of systems sales, service, installs, and hospital personnel.

·         Assist in training of coworkers in areas of service and customer training when designated.

·         Assist the Assistant Customer Training Manager with all assigned tasks.

·         Assist all company personnel with questions and answers on a variety of subjects.

·         Addresses inquiries related to adapters, installation, customer training, and service.

·         Maintains spreadsheets for specific tasks and areas that are required.

·         Interacts with Sales personnel to coordinate paperwork and forms prior to installation and training.

·       Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records.

·         Strong interpersonal and communicative skills.

·         Strong problem solving skills.

·         Technically inclined.

·         Other duties as assigned by Management.

Education Required:

High School Diploma, Associate Degree, or 2 or more years of work experience in a related field.

Practical Experience:

Proficient in the use of a computer. Microsoft Word and Excel knowledge r avel experience

preferred. Previous electrical, mechanical, appliance, or repair work preferred.