The Customer Service Representative serves as the primary point of contact for customers and sales representatives, supporting order entry, quotes, and payment processing. This role is primarily office-based (approximately 90%) and provides cross-coverage support for warehouse processes (approximately 10%), including learning and assisting with barcode scanning workflows and general warehouse coordination as needed. This is a direct-hire position located in Doylestown, PA

Key Responsibilities

• Answer incoming phone calls and respond to customer inquiries in a timely, professional manner.

• Enter customer orders received by phone; confirm product details, pricing, and shipping information.

• Generate and send quotes requested by sales representatives and customers; track quote status and follow up as needed.

• Process credit card payments in accordance with company procedures.

• Use Excel worksheets to support customer service workflows (e.g., tracking, reporting, data entry, and process documentation).

• Enter purchase orders and coordinate follow-up with vendors to support fulfillment and customer needs.

• Learn and support warehouse barcode scanning processes to assist with order fulfillment and inventory-related workflows when coverage is needed (approximately 10% of the role).

• Maintain general warehouse process knowledge to provide backup support and coordinate with warehouse staff as needed.

• Process sample requests and wet lab requests, coordinating with internal teams to ensure accurate handling and timely completion.

Required Qualifications

• 5+ years of experience in customer service, order entry, inside sales support, or a related role.

• Comfortable handling a high volume of phone-based customer interactions.

• Strong attention to detail and accuracy with order processing and data entry.

• Proficiency with Microsoft Excel and the ability to learn new systems and workflows quickly.

• Clear written and verbal communication skills; professional, customer-first mindset.

• Ability to work cross-functionally with sales, warehouse, and lab/operations teams.

Preferred Qualifications

• Experience processing credit card payments and/or purchase orders.

• Experience generating customer quotes and supporting a sales team.

• Familiarity with warehouse operations, barcode scanning, and order fulfillment processes.

• Experience supporting sample requests and/or working with laboratory or biomedical environments (preferred, not required).

• Experience using an ERP/CRM system (e.g., order management or customer database tools).

Work Environment:

This position is primarily office-based. Occasional time in the warehouse may be required for cross-coverage support, including learning barcode scanning workflows and assisting with coordination as needed. Candidates should be comfortable moving between office and warehouse settings.