Lansdale corporate office is looking for an experienced customer service person to join their team. You must have previous in-office customer service experience, not retail. Salary is $19.50/hr.

Duties will include, but not be limited to, handling incoming and outgoing freight according to company policies and process daily orders.

Customer Service Representative duties will include answering inbound phone calls, replying to emails, assisting customers and outside sales representatives, processing orders, problem solving and computer data entry. This position serves as the first point of contact for internal and external customers.

Essential Functions For Customer Service

● Managing incoming calls and customer service inquiries

● Enter customer orders into Warehouse Management Software (WMS)

● Reply to emails

● All other duties as assigned

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

Qualifications

● Strong written and verbal communication

● Detail-oriented

● Ability to multi-task, prioritize, and manage time effectively and independently

● Demonstrate excellent professional, organizational, and communication skills

● Proven ability to work in a very fast-paced work environment

Education/Experience

● High School diploma required

● Prior customer service experience preferred

● Must be comfortable with general computer usage in a Microsoft Windows environment

● Experience with word processing and spreadsheet applications